Support

Simply verify which system you have by either giving us a call to look up your customer information or by locating the model number inside the control panel. Then find it in the list below:

You can schedule service in a couple of different ways. The easiest being to go to the Contact Page and filling out the form or giving us a call, and we'll happily set up a date and time one of our security specialist can service your equipment.

It means there is a trouble on your system. These troubles usually consist of a low-battery, or tampered with zones. Depending on your system we may be able to connect to it remotely to see exactly what the issue is. If you get a trouble please call us at your earliest convenience.

To ensure your system is sending signals to our central station, we recommend testing it every 30 days. We wrote an article titled 5 Tips When Testing Your Alarm System and it will walk you through the entire process of testing your system.

To order extra or replacement parts, give us a call and one of our sales professionals can help you with anything you may need.

A good rule of thumb is to spend 1% of whatever you payed for your home.

When a battery is getting weak and needs replacing, your system may send you an alert or show ‘Lo Bat’ on the keypad display.

Most alarm panels requires (1) 12 volt, 5, or 7 Amp hour sealed lead acid battery. The size of the battery depends upon your specific panel and the types of equipment you have installed on your system. Make sure you purchase the same size battery as the one you are about to replace.

You can order replacement batteries directly from us. Just give us a call and we can help you out and get your battery shipped.

A door or window sensor is typically a two-piece magnetic contact sensor. When the system is armed and a door or window is opened, the two magnetic sensors are separated from each other, thereby tripping the alarm.

If a protected door or window with a sensor is open, you will not be able to arm the system until the door or window is closed or the zone is bypassed. If your door or window sensor is causing false alarms, the door or window may not be securely closed or the sensor may be damaged. Swelling or contracting of the door or window due to changing weather may also result in false alarms.